Frequently asked questions
A little clarity before your visit.
Find answers about appointments, our branches, fees, and what to bring. If your question is still unanswered, our team is here to help.
Cam Sur Eye Center · Nabua & Naga City
CAM SUR EYE CENTER
Frequently asked questions
Your questions are always welcome.
Appointments & doctors
Booking, preferences, and changes.
Do I need an appointment, or can I walk in?
Walk-ins are accepted, subject to the doctor’s schedule. Appointments are prioritized, and post-operative patients may be seen first. Request an appointment or call your branch before travelling.
Is my online appointment request already confirmed?
Not yet. The form sends your preferred branch, visit details, and contact information to our team. We will contact you to confirm an available schedule.
Can I choose my doctor?
Yes. Select your preferred doctor when requesting a visit. Our team will confirm their availability at your chosen branch. Meet our doctors.
How do I change or cancel an appointment?
Contact the branch where you booked as soon as you can. Tell the team your name and appointment details so they can help with the change.
Branches & visiting
Find your clinic and prepare for your visit.
Where are your clinics?
Our Nabua branch is at OLP Building, Brgy. Sto. Domingo, Nabua, Camarines Sur. Our Naga City branch is at Suite 212, Plaza Medica Building, Panganiban Drive, Naga City. See maps and directions.
How do I check a doctor’s clinic schedule?
Call your branch to confirm the doctor’s schedule before you travel: Nabua, 0918 788 5887; Naga City, 0939 939 7742.
What should I bring to my appointment?
Bring your current glasses, previous eye test results or referral if you have them, and a list of your eye medicines. Read the visit preparation guide.
Can I ask how long my visit might take?
Yes. Ask your branch when confirming the appointment. The time depends on the consultation, any additional tests, and the clinic queue.
Fees & payment
Know what to ask before you decide.
How much will my consultation or test cost?
Contact your branch for the current fee. If you need further tests or treatment, ask for an explanation of the recommended care and its cost before proceeding.
How do I ask about discounts or coverage?
Tell the team which discount or coverage you want to use. Ask them to confirm eligibility, accepted documents, and any amount you will need to pay before your visit.
Can I get a surgery estimate before deciding?
Yes—ask for a written estimate after your assessment. The recommended procedure, lens options, tests, and individual care needs can affect the total.
Tests & treatment
Understand the next step in your care.
Can I request a diagnostic test?
You can ask about a test through the appointment form or by contacting your branch. Bring any referral and previous results. The team will confirm availability, preparation, and fees. Explore diagnostic tests.
Does a cataract assessment commit me to surgery?
No. The consultation is an opportunity to understand your eyes and discuss your options before making a decision. Learn about cataract care.
Who will explain my test results?
Ask your eye doctor to explain the findings and recommended next steps. If you already have results and need a follow-up appointment, contact your branch.
Glasses, records & follow-up
Help with an existing visit or request.
How can I check whether my eyeglasses are ready?
Contact the branch that handled your order. Have your name and order details ready so the team can check its status and confirm when to collect it.
How do I request a copy of my medical records?
Use the contact form and choose Medical records request, or contact your branch. The clinic will explain its identity-verification and release process. Please do not upload identity documents or detailed medical information through the general inquiry form.
Where can I ask a question after my visit?
Contact the branch where you were seen and explain that your question is about a previous visit. The team can help arrange the appropriate follow-up. For a medical concern, follow your doctor’s instructions rather than waiting for a website reply.
Let’s find your next step
Still have a question?
Tell us what you need. We’ll help you find the right person to talk to.